FREQUENTLY ASKED QUESTIONS
WHAT IS THE BEST WAY TO CONTACT OUR TEAM AT TRADEKNOW?
OFFICE HOURS:
Mon-Fri: 8am - 5pm ET
Sat & Sun - Closed
1. Use the chat feature in the bottom right corner of our website. If you are signed in, your chat history will remain stored.​​
2. "Contact" tab in our website. Fill out the form and submit an inquiry.
3. Email us at info@tradeknow.org
CAN TRADEKNOW TRADE MY ACCOUNT FOR ME?
Our team at Tradeknow only trade in their own accounts and are not licensed financial advisors capable of trading your account.
The main goal of the company is to provide resources and empower education for people to pursue their financial goals through the stock market. Take a look at our courses and start learning today!
CAN I CANCEL MY SUBSCRIPTION?
Yes, the monthly and quarterly plan subscription can be cancelled at any time. Under "My Subscriptions", you can select to cancel. The Yearly plan is a one time payment that does not include re-occurring payments after the period of time has expired.
WHAT DO I NEED TO TRADE THE U.S. STOCK MARKET IF I DON'T LIVE IN THE U.S.A?
There is no citizenship requirement to participate in the U.S. stock market, but there are tax implications. However, you need the ability to open and fund a brokerage account in the United States or in a country that provides access to the U.S. stock market. Subscribe to get access to all our courses and start learning today!
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DOES TRADEKNOW OFFER REFUNDS?
Our services are non-refundable unless stated otherwise in an exclusive promotion or offer that defines a money back guarantee. For additional information, reference our Terms and Conditions. Please contact our team at Tradeknow for any questions regarding your membership or if you are interested in subscribing.